Delete your Doreva account
From the app
Open Settings, then Profile, and choose “Delete my account”. The app displays any commitments, balances or disputes that must be resolved before confirmation.
Without access to the app
Send the request from the account email address where possible. Include the associated email or phone number, but never send your password, OTP or identity document in the initial message.
Send deletion requestVerification and timing
Doreva verifies that the request comes from the account holder. After active obligations are resolved, deletable data is normally erased or anonymized within 30 days. A confirmation is sent to the user.
Data deleted
Account access, the public profile, preferences, notification tokens and data that is no longer necessary are deleted or anonymized.
Data retained
Transactions, invoices, mission evidence, disputes, KYC records and security logs may be retained only for the periods described in the Privacy Policy where accounting, fraud prevention, security, legal obligations or legal claims require it.